Waste Reduction



Quality can be viewed as a feature of a given product or servicerendered that distinguishes it from others based on unique attributesit possesses. One can equally view quality as the traits of someoneor something that makes it stand out because. For example, theservice provided by someone could be good or bad depending onidentified measures. For example, in healthcare, it could be thenature of services rendered to patients by the practitioner.

Philip B. Crosby`s theory can be used to explain the aspect ofquality of health systems. Crosby identifies the significance of“doing it right the first time” and laid out a framework onquality improvement. Crosby equally insists on promotion of “astandard of excellence based on nothing” under the concept of zerodefects (Crosby, 1982). In relating my definition of quality toCrosby’s theory, healthcare practitioners must strive to administerthe right treatment the instance a patient arrives in the hospital.For example, as a practitioner, a problem encountered relates to thelack of accurate diagnosis for patients when they first show up inhospital. Treatment administered to a particular patient depends onthe nature of diagnosis given (Latov, 2014). As a practitioner, Ihave found myself in cases where I have had to deal with issues ofinaccurate treatment in the first instance thereby affecting thequality of services provided.

Accurate diagnostic procedures could help eliminate cases ofincorrect treatment (Morell, 2013). The elimination of such errorscould contribute to improving the process of service delivery in thehospital.

The definition of quality applies in the essence that it acknowledgesthe significance of providing services that are unique. In this case,the diagnosis should be that which is accurate to enhance the processof treatment.


Crosby, P. B. (1982). One Point of View: Quality Assurance: TheManagement of Quality. Research Management, 25(4),10-12.

Latov, N. (2014). Diagnosis and treatment of chronic acquireddemyelinating polyneuropathies. Nature Reviews Neurology,10(8), 435-446.

Morell, F. (2013). Idiopathic pulmonary fibrosis: importance ofaccurate diagnosis and treatment. Archivos de Bronconeumología(English Edition), 49(8), 319-320.